{"id":1539,"date":"2026-01-08T20:27:52","date_gmt":"2026-01-08T20:27:52","guid":{"rendered":"https:\/\/poke.sushishop.com\/faq\/"},"modified":"2026-02-12T19:17:08","modified_gmt":"2026-02-12T19:17:08","slug":"faq","status":"publish","type":"page","link":"https:\/\/poke.sushishop.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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Frequently Asked Questions<\/div><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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Frequently Asked Questions<\/div><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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The Poke by Sushi Shop Experience<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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What is the wait time for an order? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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All our products are carefully prepared to order, which can result in variable wait times depending on several factors: the time of day, the day of the week, the number of employees on site, the volume of ongoing orders, and the size of your order.<\/span>\u00a0<\/span>\u00a0<\/span><\/p>

When you call a store, our team will do their best to give you an estimated pickup time. When you order online,\u00a0whether for pickup or delivery through our ordering platforms,\u00a0the wait time is calculated automatically by\u00a0a\u00a0predetermined system. If the store notices that the estimated time cannot be met, they will contact you to propose a new pickup time.<\/span>\u00a0<\/span>\u00a0<\/span><\/p>

Many customers believe we are a fast\u2011food chain, but this perception does not reflect our reality. Our preparation is done every morning in-store, and all our products are freshly made to order and by hand.<\/span>\u00a0<\/span><\/p><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Should I call ahead to place an order? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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It is not necessary or required to order ahead at Poke by Sushi Shop. However, if you want your order at a specific time, for a particular event, or simply to avoid waiting in-store, we do recommend placing your order in advance. You can either call the store directly, use our <\/span>online ordering platform<\/span><\/a>, or place your order through our various delivery partners.<\/span>\u00a0<\/span>\u00a0<\/span><\/p>

To find the Poke by Sushi Shop location closest to you, visit the <\/span>Our Restaurants<\/span><\/b><\/a>\u00a0page on our website.<\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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What should I do if I had a great experience? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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We are happy to hear that you enjoyed your experience and your meal at one of our Poke by Sushi Shop locations. Our employees work hard to make your visit enjoyable and to maintain our quality standards. When possible, tips are always greatly appreciated by the team.<\/span>\u00a0<\/span>\u00a0<\/span><\/p>

Another great way to share your experience is to visit your Poke by Sushi Shop Google page and leave a positive review, or even a 5\u2011star rating.<\/span>\u00a0<\/span>\u00a0<\/span><\/p>

What we appreciate even more is when you share your\u00a0positive\u00a0experience\u00a0with friends and family so they can\u00a0come and\u00a0support us as well.<\/span>\u00a0<\/span>\u00a0<\/span><\/p>

You can also send us a message by email at\u00a0<\/span>info.poke@sushishop.com<\/strong><\/a>, and we will be happy to share it with the team on site.<\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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What should I do if I am dissatisfied with my experience? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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We are extremely sorry to hear that you had a negative experience at one of our locations. Our employees are trained to resolve such situations as soon as they occur. If this\u00a0was\u00a0not the case, our customer service team is here to help. You can reach them at any time by\u00a0filling out\u00a0our\u00a0<\/span>online form<\/span><\/a>\u00a0or by\u00a0email at\u00a0<\/span>info.poke@sushishop.com<\/strong><\/a>.<\/span>\u00a0<\/span>\u00a0<\/span><\/p>

When sending us your feedback, please include as many details as possible,\u00a0such as photos of your meal, your receipt, the date, the\u00a0time,\u00a0and the location you visited. This information\u00a0greatly helps\u00a0us with our follow\u2011up and allows us to respond more quickly.<\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Where can I find the prices of Poke by Sushi Shop products? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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When you order online, whether through our ordering platform or via our delivery partners, all item prices are clearly displayed. To order online, simply choose the location closest to you. You will then see the services available (in\u2011store pickup or delivery), which you can select before placing your order.<\/span>\u00a0<\/span>\u00a0<\/span><\/p>

If you have any other questions or comments, feel free to contact us at\u00a0<\/span>info.poke@sushishop.com<\/strong><\/a>.<\/span>\u00a0<\/span>\u00a0<\/span><\/p>

Happy ordering!<\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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How can I know if Poke by Sushi Shop delivers to my area? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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All Poke by Sushi Shop locations offer both pickup and delivery. Simply visit our online ordering platform and select the service option you prefer. The locations offering that service will appear automatically, and you can choose the one closest to you.<\/span>\u00a0<\/span>\u00a0<\/span><\/p>

Order online<\/strong><\/a>.<\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Frequently Asked Questions Frequently Asked Questions The Poke by Sushi Shop Experience What is the wait time for an order? All our products are carefully prepared to order, which can result in variable wait times depending on several factors: the time of day, the day of the week, the number of employees on site, the […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1539","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/poke.sushishop.com\/en\/wp-json\/wp\/v2\/pages\/1539","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/poke.sushishop.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/poke.sushishop.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/poke.sushishop.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/poke.sushishop.com\/en\/wp-json\/wp\/v2\/comments?post=1539"}],"version-history":[{"count":0,"href":"https:\/\/poke.sushishop.com\/en\/wp-json\/wp\/v2\/pages\/1539\/revisions"}],"wp:attachment":[{"href":"https:\/\/poke.sushishop.com\/en\/wp-json\/wp\/v2\/media?parent=1539"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}